Privacy policy

Personal data management policy

SAS Vignobles Clement Fayat (VCF) is committed to protecting its customers’ personal data and ensuring the highest level of protection.

In order to provide its services, VCF collects personal data from visitors to its Château LaDominique website and from customers in its stores.

As data controller, VCF undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016, on the protection of personal data (GDPR) and Law No. 78-17 of January 6, 1978, as amended.

SUMMARY

IDENTITY OF THE DATA CONTROLLER
PURPOSES OF DATA COLLECTION AND LEGAL BASIS
RIGHTS OF INDIVIDUALS
DATA RECIPIENTS
DATA RETENTION PERIOD
COLLECTION OF DATA FROM MINORS
COMMERCIAL PROSPECTING
COOKIE MANAGEMENT POLICY
IDENTITY OF THE DATA CONTROLLER

The company that collects personal data and processes it is:

SAS Vignobles Clement Fayat with capital of €29,000,000.00
registered in the BORDEAUX Trade and Companies Register under number 596 350 173, whose registered office is located at Château Clément Pichon in Parempuyre

PURPOSES OF DATA COLLECTION AND LEGAL BASES

VCF ensures that it has one or more of the following legal bases for collecting personal data:

the performance of a contract (e.g., to process and ship an order or to open and manage a VCF customer account), or;
the fulfillment of a legal obligation (e.g., retention of invoices), or;
when it is in the legitimate interest of VCF, or;
when the customer has given their consent to the collection of data.

VCF’s legitimate interest must not conflict with the rights and freedoms of Customers. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing, and data sharing within a group of companies.

VCF collects and processes its customers’ personal data for the following purposes:

RIGHTS OF INDIVIDUALS

What rights can be exercised?
Pursuant to Articles 15 to 22 of Regulation 2016/679 of April 27, 2016, any natural person whose data has been collected has the right to exercise the following rights:
A right of access
A right to rectification
A right to object to the processing of their data and to have their data erased
A right to object to profiling
A right to restrict processing
A right to data portability

The Customer may also issue instructions regarding the storage, erasure, and communication of their personal data after their death in accordance with Article 40-1 of Law 78-17 of January 6, 1978. These instructions may be general or specific.

When VCF detects a personal data breach that is likely to result in a high risk to the Customer’s rights and freedoms, the Customer will be informed of this breach as soon as possible.

Finally, the Customer has the right to withdraw their consent at any time.

How can you exercise these rights?
These rights can be exercised by contacting VCF, the company that collected your personal data, as follows:

By email, at: dpo@fayat.com
The request must include your last name, first name, postal address, email address, and, if possible, your customer reference number.

After verifying your identity, VCF will respond within one month of the request being made. In certain cases, due to the complexity of the request or the number of requests, this period may be extended by one month.
These rights may be subject to exceptions in certain cases provided for by the regulations.

In the event of no response or an unsatisfactory response, the person concerned has the right to refer the matter to the data protection supervisory authority (the CNIL: www.cnil.fr).

DATA RECIPIENTS

Your data is transmitted to VCF partners who may process the data on their own behalf (these are recipients) or solely on behalf of and according to the instructions of VCF (these are processors).

The recipients of the data are:
payment institutions (banks)
business partners for commercial prospecting purposes.

VCF also uses subcontractors for the following operations:
secure payment on the website
fraud prevention
shipping of orders and packages
Technical maintenance and development of the website, internal applications, central information system, and VCF stores
Collection of customer reviews
Sending of commercial prospecting emails

DATA RETENTION PERIOD

VCF has established specific rules regarding the retention period for Customers’ personal data. As a rule, unless otherwise required by law, data is retained for the period necessary to fulfill the purposes for which it was collected.

The retention periods are as follows:
Prospect data (people who have never made a purchase) is retained for three years after the last contact from the prospect.
Customer data is retained for three years from the last purchase.
Cookies for audience measurement, targeted advertising, and sharing on social networks are stored on the customer’s device for a period of 13 months;
Purchase invoices are kept for 10 years.

COLLECTION OF DATA FROM MINORS

VCF does not collect data on minors under the age of 16 without the consent of the parent or guardian who provides the data.

COMMERCIAL PROSPECTING

VCF uses your contact details to send you targeted advertising, in particular by email, post, text message, or on social media.

VCF complies with the rules laid down in Directive 2002/58/EC of July 12, 2002, which requires the prior express consent of the customer for the sending of commercial prospecting by electronic means (email or text message).

Therefore, when you create your account on the website, you are expressly asked for your consent to receive offers from VCF by email.

VCF will not send you personalized solicitations by email or text message unless you have given your consent.

There is one exception to this rule: if the Customer, without having given their prior consent, can nevertheless be contacted if they are already a customer of VCF, if the purpose of the solicitation is to offer similar products or services, and if they were able to object at the time of collection.

In all cases, the customer has the option to object to receiving these solicitations by taking the following actions:
For email, by clicking on the unsubscribe link provided in each email;
For text messages, by sending a “stop” text message to the number indicated in the message;
By contacting customer service.

VCF may contact you by telephone to offer you products or services. If you do not wish to be contacted, you can register on the cold calling opposition list available at www.bloctel.gouv.fr.

COOKIE MANAGEMENT POLICY

WHAT IS A COOKIE?
Cookies are small text files, often encrypted, that are stored in your computer’s browser or on your mobile device when you visit certain websites.

They are designed to collect anonymous information about how users navigate our website.

Cookies are also used to track the number and frequency of visitors to our site, in particular to ensure that it functions quickly.

However, the data obtained is limited. It only concerns the number of pages visited, the city where the IP address connecting to the website is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator, or the type of device from which the visit is made. Data such as the user’s first and last name or postal address are not obtained under any circumstances.

Cookies do not damage your computer and cannot be used to identify you personally. Please note that only the issuer of a cookie can read or modify the information contained therein.

WHAT ARE COOKIES USED FOR?
Depending on your choices (which you can change at any time), the cookies we issue mainly allow us to store your login information, offer you targeted advertising tailored to your interests, and compile visitor statistics.

HOW LONG COOKIES ARE STORED
Cookies are stored for a maximum of 13 months after they are first placed on the user’s terminal equipment.

COOKIES USED
STRICTLY NECESSARY COOKIES

These are cookies that are necessary for the proper functioning of our website. They allow you to use the main features of our site, such as browsing our site, creating a shopping cart, and storing your profile data. Accepting these cookies is a necessary condition for using our website. If you refuse them, we cannot guarantee normal browsing on our site.

FUNCTIONAL COOKIES

ANALYTICAL COOKIES
We use analytical cookies to collect data about your use of our website. The aggregated and anonymous data from these cookies is used solely to improve the functioning of our website.

ADVERTISING COOKIES
We use cookies that allow us to display advertising offers and ads that are relevant and tailored to your interests, based on your browsing history.

THIRD-PARTY COOKIES
These are cookies stored on your device by third-party companies.

The issuance and use of cookies by third parties are subject to the privacy policies of those third parties.

We may also place buttons on our site that allow you to share content on social networks such as Facebook and Twitter, such as “Share” and “Like” buttons.

The social network may identify you through this button, even if you did not use it when visiting our site. This type of application button may allow the social network concerned to track your browsing on our site on your device following a session previously opened on the social network while you were browsing our site.

We have no control over the process used by social networks to collect information about your browsing on our site and associated with the personal data they have. We invite you to consult the privacy policies of these social networks to learn about the purposes of use, including advertising, of the browsing information they may collect through these application buttons.

These access rights can normally be configured in your settings for each of these networks.

YOUR CHOICES
Cookie agreement:
The storage of a cookie on a device is essentially subject to the user’s consent. You can express and modify your cookie preferences at any time and free of charge through the choices offered by your browser software.

If you have accepted the storage of cookies on your device in your browser software, the cookies embedded in the pages and content you have viewed may be temporarily stored in a dedicated area of your device.

This would be the case if you attempted to access our content or services that require you to identify yourself.

This would also be the case if, for technical compatibility purposes, we were unable to recognize the type of browser used by your device, its language and display settings, or the country from which your computer appears to be connected to the Internet.

In such cases, we accept no responsibility for the consequences of the degraded functioning of our services resulting from our inability to record or consult the cookies necessary for their functioning and which you have refused or deleted.

Each browser has different settings for managing cookies and your choices. These are described in your browser’s help menu, which will tell you how to change your cookie preferences.

For Chrome™: open the settings menu, then select Settings; click on Advanced settings, then Content settings, and choose the options you want.

For Internet Explorer™: Open the Tools menu, then select Internet Options; click on the Privacy tab and choose the desired level.

For Firefox™: Open the Tools menu, then select Options; click on the Privacy tab and choose the desired options.

For Safari™: choose Safari > Preferences, then click Security; click Show Cookies, then choose the desired options.

For Opera™: open the Tools menu, then select Preferences; click the Advanced tab, then in the Cookies section, click Manage Cookies; choose the desired options.